How The Work Moves
Draft copy, for your reaction
Most of your streams are already flowing into each other really well. The blocked ones are where work arrives and waits. Some of that cannot move at all without you personally in it. The rest sits between people who were never set up to hand it along.
Finding them means a full analysis of the operations, department lead by department lead. Resolving them is what the agents and the automations are actually for.
Then everything flows together, the people you already have get back to the work only they can do, your life is easier, and business value increases for when you're ready to sell.